Frequently Asked Questions

You have the option of conveniently ordering from our online shop. Orders by phone and email are also possible without any problems.

No. You can also order as a "guest". Your data will be automatically deleted afterwards.

We quote a delivery time of 3-4 working days. In most cases you will receive your order faster.

It can happen that certain products are not in stock and cannot be ordered. You can activate an automatic notification in your customer account. As soon as the item in question is available again, we will notify you by email.

Extremely rarely, it may happen that the shipment arrives incomplete. Please contact us by phone or email and we will immediately send you the missing item free of charge.

No, you can also order occasional fillings of aftershaves. Fillings of creams, gels, shaving creams or hair lotions are not possible.

You can always order several bottles of the same fragrance. In general, fragrance samples are intended to make it easier for you to get to know a new favourite fragrance in order to make a purchase decision.

We fill most samples by hand and give a delivery time of up to 1 week. However, in most cases you will receive the fragrance samples faster.

Our test tubes usually have a filling quantity of 2ml. However, sample tubes of the manufacturers may differ.

We strive to offer you every fragrance from our portfolio as a fragrance sample on a permanent basis. In rare cases, the test bottles are empty, so we are unable to offer samples at short notice.

For information on the current shipping and payment conditions, please visit the Payment and Shippingpage.

Shipping to packing stations is possible and can be specified in the order process.

You will automatically receive a tracking number from us as soon as the package has been shipped. For trial-only orders, tracking numbers are not available and will not be transmitted.

We ship within the European Union with our contractual partner DHL, to other countries we ship with Deutsche Post.

Yes, besides shipping to the EU region, we ship to overseas territories on request.

Sustainability is also important for us. That's why we pay attention to plastic-free packaging. In individual cases, we may use environmentally friendly bubble wrap to protect the goods from transport damage.

If you receive an opened or damaged parcel, please refuse to accept it. We will then send you a replacement as quickly as possible.

If you discover damage to one or more items only after opening the package, please contact us directly (telephone or e-mail). We will then clarify how you can receive a replacement delivery as quickly as possible.

Please contact us (by phone or email) before returning the item. We will assist you with the return process. For more information, please visit the page of the Widerrufsbelehrung

The refund will be made as soon as we receive the return and will be credited to you.

At The English Scent you can get vouchers for our online shop.

The voucher will be deducted directly from the invoice. Please note that the voucher cannot be combined with other discounts.

The vouchers are valid for three years.

At the moment we do not offer a packing service.

At The English Scent you can pay in advance, by invoice, credit card or Paypal.

You have a payment term of 14 days with The English Scent, please settle your invoice promptly after receiving the reminder.

It is not necessary to create a customer account to place an order in our shop. To do so, select "Order as guest" to continue the ordering process.

We only collect necessary data that is required for the processing of the order process.

Our privacy policy provides you with detailed information.

If you have created a customer account, you can easily manage all your data in your profile.

If you have forgotten your password, click on "Forgot password" You can now create a new password for yourself.

The difference lies in the proportion of fragrance oil. The higher the proportion of fragrance oil, the more concentrated the fragrance. A distinction is made between:

Extrait de Parfum (EdP) 20-25% fragrance oil

Eau de Parfum (EdP): 10-14% fragrance oil

Eau de Toilette (EdT): 6-9% fragrance oil

Eau de Colonge (EdC): 3-5% fragrance oil

You always perceive the top note of the perfume first. It is the shortest episode of the fragrance phases. It unfolds it for only a few minutes and passes into the heart note, which is perceived for up to a whole hour until it passes into the base note. It lasts for another few hours on the skin, and on clothing it even stays for several days.

The only difference is in the way you apply the perfume. With the spray bottle, the perfume is sprayed on with a pump sprayer. Perfume in a splash bottle or pour bottle is placed in the hand or fingers and then spread. The application is similar to that of an aftershave. In terms of content, both products are the same.

An aftershave balm is a milky, creamy lotion and is applied after shaving. The classic aftershave or aftershave lotion is also known as aftershave lotion and is usually clear and liquid.

Store your favourite fragrances in a cool, dry place. The wardrobe or chest of drawers in the bedroom is best. Keep your fragrances away from direct sunlight or air humidity. Both factors shorten the shelf life of a fragrance immensely.

FL. OZ. (Fluid Ounce/s) is a U.S. measure used to indicate quantities of liquid. 100 ml is equivalent to 3.4 FL

.